Shipping policy

Shipping and Delivery Times

Order Processing: We typically process orders within 2 business days of receiving payment, unless stated otherwise on the product page. Our business days run Monday through Friday.
Delivery Time for the Netherlands, Belgium, Spain, Italy, Ireland, and Portugal: Shipments to
the Netherlands, Belgium, Spain, Italy, Ireland, and Portugal typically arrive within 4 to 6 business days.

For the Netherlands, Belgium, Spain, Italy, Ireland, and Portugal, the overall delivery window is 5 to 8 business days.

Shipping Carrier

All orders are shipped via DHL, which serves as our sole shipping partner for the Netherlands, Belgium, Spain, Italy, Ireland, and Portugal.

Free Shipping

We provide free shipping on every order sent within the Netherlands, Belgium, Spain, Italy, Ireland, and Portugal.

International Shipping

We currently ship only to the Netherlands, Belgium, Spain, Italy, Ireland, and Portugal.

Tracking Your Order

Tracking Information Once your order has shipped, you'll receive an email containing a DHL tracking number along with instructions for monitoring its progress.

If Your Order Hasn't Arrived

If you haven't received your order within the stated shipping timeframe, please reach out to us right away at support@trylumoirastore.co. We'll look into the matter and work with you to find a suitable resolution.

Return Policy

Timeframe We accept returns submitted within 30 days of the order's delivery date.
Conditions Returned items must be unused and in their original packaging. Items showing signs of use are not eligible to be returned.
Contact Us Please get in touch with us before sending any product back. We'll provide the necessary instructions and confirm the return.

Damaged or Defective Items

Reporting an Issue Please let us know about any damage or defects within 30 days of receiving your order. In such cases, we only offer a free replacement.

Contact Details